Answers to common questions about ordering, fish care and delivery
Ordering
Browse our available fish, add any you like to your enquiry basket, and submit the enquiry form with your delivery details. We'll confirm availability and get back to you.
Currently we only deliver within the UK mainland. International shipping is not available at this time.
Payment details are arranged directly after your enquiry is confirmed. No payment is taken through this website.
Delivery typically takes 1-2 working days after confirmation, depending on your location and the courier's schedule.
Fish Care
Guppies, platies, and mollies are generally recommended for beginners. We're happy to advise based on your setup during your enquiry.
Float the bag in your tank for 20-30 minutes, then gradually add small amounts of your tank water to the bag over another 30 minutes before releasing the fish.
This varies by species. Tropical fish typically need 24-28°C. Check the specific care information on each fish's product page.
Partial water changes of 20-30% weekly are ideal for most setups. Monitor your parameters and adjust as needed.
Delivery
Contact us within two hours of delivery with clear photographs. We'll work with you to resolve the situation.
We deliver across most of the UK mainland. We'll confirm delivery availability and cost during your enquiry.
Yes, please contact us as soon as possible if you need to change your delivery address. Changes may not be possible once a order is dispatched.
Be available to receive the delivery. Check the fish immediately on arrival and contact us with any concerns within two hours.
Payments
Yes. We guarantee live arrival when the delivery instructions are followed. Please contact us with photos within two hours of delivery if there are any concerns.
Aquarium cycling typically takes 4-6 weeks. Use a water testing kit to monitor ammonia, nitrite and nitrate levels until the cycle is complete.
A varied diet is best. We recommend high-quality flake or pellet food as a staple, supplemented with frozen or live foods where appropriate.
Due to the nature of live animals, we cannot accept returns. However, if there is an issue with your fish on arrival, please contact us within two hours.
